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How do I purchase admission tickets?
The museum’s pricing calendar (found on our Buy Tickets page), lists the price for each day the museum is open through the end of the year. Families are urged to explore the calendar to find a day that fits both their schedule and their budget. Click the date you want to visit to purchase the tickets for that day or call The Children’s Museum’s Customer Service Center at 800-820-6214.
What is included with my ticket price?
A general admission ticket—regardless of the price you pay—will include free parking and access to the Riley Children's Health Sports Legends Experience®, all of the museum’s exhibits, special performances, and exhibit programs. The annual Haunted House (October), the Ferris Wheel (opening March 2025) and the Carousel require additional ticket purchases. Please check childrensmuseum.org/exhibits to see a full listing of current and future exhibits, and childrensmuseum.org/visit/calendar for special programs and performances.
How do I purchase a ticket?
- Visit the Buy Tickets page
- Click on the day you wish to visit. The prices displayed are specific to the date selected
- Choose your tickets
- Click “Continue” and check out
How far ahead do I need to purchase tickets?
Tickets prices for date will remain the same regardless of how early they are purchased. We do suggested purchase in advance on-line to avoid any delays at the box office.
What are the least expensive times to visit?
Please refer to the museum’s pricing calendar found on our Buy Tickets page for a complete list of the current ticket prices. Other lower-priced options include:
- $6 First Thursday Nights: The first Thursday of each month from 4–8 p.m. admission is $6 per person for the museum and Riley Children's Health Sports Legends Experience® (outdoor areas are open March-Oct and are weather dependent). We highly recommend that you buy your tickets in advance online. Please note that $6 First Thursday Nights are not affected by Plan-Ahead Pricing.
- Free Days: There will be five free days each year. Those days are Martin Luther King, Jr. Day (January), Presidents Day (February), Juneteenth (Celebrated the 1st Saturday in June), Fiesta de la Familia (September), and Christmas Eve (December).
- Access Pass: Families that receive Indiana state assistance may qualify for the museum’s Access Pass program.
- Neighborhood Club: The Children’s Museum remains committed to serving our community. We will continue to offer free museum memberships to families who live in the museum’s six surrounding Mid-North neighborhoods—regardless of a family’s income or ability to pay.
What if I am sick or cannot come to the museum on my ticket date?
We understand that plans change. Tickets can be exchanged one time only as long as you request the exchange prior to 5 p.m. on the date printed on your ticket. The full value of your ticket will be applied to the purchase price of a new ticket of equal or greater value. If you choose to visit on a date that costs less, no refund will be given. To exchange your ticket, please call the museum’s Customer Service Center at 1-800-820-6214 or email customerservice@childrensmuseum.org. Ticket purchases are not refundable.
I don’t have a printer. Do I have to print my admission ticket?
No, the ticket barcodes can be scanned from your phone, or you can call our Customer Service Center at 800-820-6214 to have tickets printed and held for you at Will Call.
I lost my tickets. What should I do?
You can find a digital version of your tickets under your user profile on our website. Simply login using the username and password created during check-out, select Order History, and View Details on your latest order.
You can also call the museum’s Customer Service Center at 800-820-6214 to have lost tickets reprinted and held at for you at Will Call. Your original tickets will be voided and will no longer be valid. You will need a photo ID to pick up your new tickets at Will Call.
Do members receive a discount on tickets for guests?
Members receive a 10% discount on admission tickets for their guests. To receive the 10% discount, you will need to create an online account using the email address associated with your membership. If you’re logged in with a valid membership, the discounted rate will automatically apply to the amount shown in your cart. You can also call our Customer Service Center at 800-820-6214.
Can I apply the cost of my tickets to the purchase of a membership?
Of course! You can apply the value of your general admission tickets purchased for members of your household toward the cost of a membership. Tickets must be applied to the membership purchase within two weeks of your visit date. The membership start date will be backdated to the original visit date. Restrictions apply.
Do you offer discounts for groups?
Absolutely! Groups of 20 or more can receive a 20% discount off general admission prices for the day. Group tickets must be purchased at least 2 weeks in advance. Call our Group Sales office at 317-334-4000 to purchase.
How do I reach Customer Service?
Please call 800-820-6214 to reach the Customer Service Center from 9 a.m.–5 p.m. daily. You can also email customerservice@childrensmuseum.org. Emails are answered during business hours. Our customer service representatives will be able to answer any additional questions you may have about ticket purchases.
Do you offer discounts on admission?
Military personnel, seniors, member guests, and employees of corporate partners receive a 10% discount on all day-of-visit tickets purchased at the museum Box Office. In-person proof of eligibility is required at the time of purchase, so discounts do not apply to online purchases.
