General Accessibility Resources
We’re happy to help! If you cannot find the information you want, please email customerservice@childrensmuseum.org or call us at 317-334-4000.
Barrier-free access
Caregivers
Service animals
Emergency Phones
Deaf & Hard of hearing services
Mobility services
First Aid & Med Storage
Digital Inclusion
Most areas of the museum and the sports experience are barrier free. There are only a handful of less accessible areas due to the historic nature or natural habitat of certain artifacts (like the tool car in All Aboard!). We do our best to give full access to our outstanding experiences. All levels of the museum are accessible by ramps and elevators.
A complimentary admission ticket will be issued to a licensed care provider for visitors requiring medical assistance to visit. The care provider must provide an employee badge from a licensed facility and a matching photo ID. This complimentary ticket is available to the caregiver when the visitor and accompanying guests present valid admission.
Service animals and service animals in training are welcome at the museum. According to the Americans with Disabilities Act (ADA), “service animal” means any dog individually trained to do work or perform tasks for the benefit of an individual with a disability. “Emotional support animals”, “comfort animals”, “companion animals”, and “therapy animals” that are not individually trained to do work or perform tasks for an individual with a disability are not considered service animals under the ADA and are not allowed on museum property.
The check in process for all animals takes place at the Entry Gate upon arrival. View the museum’s full animal policy.
Blue emergency phone boxes are located on each level. Push the button to autodial the museum’s security department for assistance with a medical or safety emergency.
- Assistive Listening Devices: Available on a first-come, first-served basis for Lilly Theater and the Schaefer Planetarium and Space Object Theater.
- American Sign Language (ASL) Performances: ASL interpreters are provided for select Lilly Theater performances.
- Requests for ASL interpreters should be received at least two weeks prior to a visit. If you have questions or would like to request an interpreter, please contact us at customerservice@childrensmuseum.org or 317-334-4000.
- Printed scripts are available for many gallery activities. If you would like a script to follow along and participate in an activity, please ask gallery staff.
- Parking—both the garage and Water Clock Lot have designated accessible parking spaces.
- Elevators—every level of the museum has elevator access and a large ramp connects all five levels.
- Restrooms—our most accessible restrooms are located in our Welcome Center, Sunburst Atrium, Lower Level, Level 2, Playscape®, and The Kohler Pavilion. A height-adjustable, adult-size changing table is located in one of the Family Restrooms in Dinosphere®.
- Wheelchairs—adult and youth wheelchairs are available at no charge in the Welcome Center. Sport wheelchairs are available in the Riley Children's Health Sports Legends Experience®.
- Wheelchair seating—all Lilly Theater performances have wheelchair seating available.
- Carousel—accommodations can be made for visitors with disabilities who wish to ride our Carousel. It is accessible for visitors who use wheelchairs.
- Golf carts—transportation to and from your vehicle by golf cart can be arranged.
You can store your medical equipment or medications in the First Aid Room during your visit. You can also use this private space for administering medical treatment if needed. Stop by the Concierge Desk on Level 1 near the ramp for access to the room.
Because The Children’s Museum is a place for all children and families, we believe in inclusion and access in all areas of our organization, including digital spaces like our website. We are committed to exceeding your expectations when you visit us online by providing an accessible experience that is respectful, inclusive, and supportive of all. Our goal is to design and maintain our website—childrensmuseum.org—to be accessible for a wide audience. To do that, we’ve adopted the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our standard and goal. We will continue to make improvements and encourage accessibility at The Children’s Museum in the following ways:
- Dedicating staff and resources to accessibility
- Integrating accessibility practices throughout the museum and in all museum processes
- Regularly auditing the accessibility of our website and acting on remediation needs and recommendations
- Partnering with industry-leading accessibility experts
If you are having difficulty with a piece of our website or would like to contact us about something we can improve, please reach out at
customerservice@childrensmuseum.org or call our Customer Service Center at 317-334-4000.
Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook. These sites are not controlled by The Children's Museum and may present challenges for individuals with disabilities that we are not able to control or remedy.
As made publicly available, here are the Accessibility Policies provided from these third-party sites: